Senior Director, Project Management · Global Citizen · Brooklyn, NY
Gabe Munro builds the systems that let ambitious work actually ship.
PMP-certified operations leader with 20+ years across live events, global advocacy, and enterprise PMO. I make complex organizations move fast without breaking.
About
I've spent two decades building operational infrastructure in organizations that didn't have it — turning ambiguity into systems, and systems into outcomes. My career hasn't followed a straight line. Live music. Culinary. Global advocacy. The variety isn't decorative. It's the toolkit.
At Global Citizen, I built the PMO from the ground up and have led it for nearly a decade — cross-functional programs spanning 100+ stakeholders, multimillion-dollar portfolios, and events with global reach. I operate at 30,000 feet and in the weeds, often simultaneously.
As AI changes what operational leverage looks like, I've been building with it — not just using it. opsIQ, a Slack-native LMS that generates quizzes from SOPs and administers them automatically, went from zero to production on Cloudflare's developer platform with no engineering team. When I see a systems gap, I close it. That's not new. The toolset just got more interesting.
Selected Work
PMO · Enterprise
Global Citizen PMO
Built the organization's project management office from zero — governance frameworks, intake and prioritization systems, RACI structures, tooling infrastructure, and cross-functional delivery at scale across events, content, partnerships, and advocacy.
AI · Internal Tooling
opsIQ
An AI-powered LMS built to automate staff SOP training and quiz generation across a global org. Generates multiple-choice, multi-select, and short-answer quizzes from source documents. Administers assessments directly in Slack.
Automation · Workflow
Asana Weekly Digest
Cloudflare Worker with a cron trigger that pulls upcoming Programming tasks and Milestones from Asana and posts a formatted digest to Slack every week. Replaced a manual coordination step, made weekly priorities legible across teams, and eliminated the reminder that nobody was sending.
Infrastructure · Personal Lab
Personal Infrastructure Lab
A personal homelab running on a Mac Mini M4 — fully containerized in Docker Compose, remote access via Cloudflare Tunnel with Zero Trust authentication, private mesh networking via Tailscale, and DNS-layer filtering via NextDNS. The same standards I apply at work: documented, maintainable, no shortcuts. This is where new tools get tested before they become work tools.
What I Do
01
PMO Design & Governance
Build from zero or restructure existing functions. Intake systems, prioritization frameworks, RACI, change control, measurement infrastructure.
02
Cross-functional Delivery
Program management across 100+ stakeholders, global events, content operations, partnerships, and advocacy at scale.
03
AI & Ops Tooling
Building AI-powered internal tools that reduce manual work. LLM integration, workflow automation, Slack-native tooling — without an engineering team.
04
Workflow Architecture
Asana, Salesforce, Airtable, Google Workspace — not just as tools but as connected systems. Built to scale and maintained to stay clean.
05
Strategic Operations
Translating ambiguous organizational goals into structured, executable programs. Comfortable holding the 30,000-foot view and the implementation detail simultaneously.
06
Live Events at Scale
Cross-functional coordination for global events — PR, talent, production, ticketing, partnerships, marketing. High stakes, hard deadlines, no margin for disorder.
Got something worth building?
PMO buildout or reset. Cross-functional operating model design. Governance and prioritization. Internal workflow modernization. If the problem is operational complexity, let's talk.